Terms of Service

Last updated: 16 July 2026

1. About these terms

These Terms of Service govern your use of the Lovington Logs Ltd website and any order placed with us online, by telephone, by email or through another agreed method.

Throughout these terms, “Lovington Logs”, “we”, “us” and “our” refer to Lovington Logs Ltd. “You” and “your” refer to the person or organisation using our website or purchasing goods from us.

By using our website or placing an order, you agree to these terms. Please read them before purchasing.

Nothing in these terms limits the statutory rights available to consumers under applicable law.

2. Our business details

Lovington Logs Ltd
Company number: 16542156
Registered office: Anglo House, Worcester Road, Stourport-On-Severn, England, DY13 9AW
Trading address: Lower Broadheath, Worcester, WR2 6QQ, England
VAT number: GB 501721341

Email: lovingtonlogs@gmail.com
Telephone: 07443 881779

We do not operate a customer collection facility unless expressly agreed otherwise in writing.

3. Who may place an order

You must be at least 18 years old and legally capable of entering into a contract to place an order.

If you order on behalf of a business or another organisation, you confirm that you have authority to bind that organisation to these terms.

You are responsible for ensuring that all information supplied during checkout is complete and accurate.

4. Consumer and trade customers

A “consumer” is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.

A “trade customer” is a person or organisation purchasing wholly or mainly for business purposes.

Certain statutory protections, including some cancellation rights, apply only to consumers. Any sections specifically identified as trade terms apply to business purchases.

If it is unclear whether an order is a consumer or trade purchase, we may ask for further information.

5. Our products

We supply products that may include kiln-dried firewood, seasoned logs, kindling, log nets, bulk bags, loose loads, bundles and related fuel products.

Firewood and kindling are natural products. Unless a product description expressly states otherwise, reasonable variation may occur in:

• Species and wood type.
• Colour and appearance.
• Bark content.
• Shape and diameter.
• Log length and split size.
• The number of individual pieces.
• Moisture content within any stated specification.
• Bag fullness following transport and settling.

Measurements and quantities described as “approximately”, “typically”, “around” or similar are estimates rather than exact guarantees.

Photographs are illustrative. Natural products may not look identical to the products shown online.

These reasonable natural variations are not faults, provided the goods remain materially consistent with their description.

6. Product information

We take reasonable care to ensure that product descriptions, photographs, prices and availability information are accurate.

Minor errors may occasionally occur. If we identify a material error affecting your order, we will contact you and give you the choice of:

• Continuing with the corrected information;
• Selecting an alternative product; or
• Cancelling for a full refund.

Customers are responsible for checking product dimensions and suitability before ordering. If you require logs for a particular stove, fireplace, pizza oven, barbecue or commercial appliance, please verify its permitted fuel and maximum log dimensions.

Advice provided by us is general guidance unless we have expressly agreed in writing to supply a product for a particular stated purpose.

7. Placing an order

Products displayed on our website are an invitation to place an order and do not constitute a binding offer.

After placing an order, you may receive an automatic acknowledgment. This confirms that we have received your request, but it does not necessarily mean that we have accepted it.

A binding contract is formed when we:

• Send an order-confirmation or dispatch notification;
• Confirm the order directly; or
• Begin preparing or delivering the goods,

whichever occurs first.

We may decline or cancel an order before acceptance for reasons including:

• Products being unavailable.
• An incorrect price or description.
• Suspected fraud or unauthorised payment.
• An address being outside our delivery area.
• Unsafe or unsuitable delivery access.
• An inability to fulfil a requested delivery arrangement.
• A mistake in the order or website listing.
• Restrictions affecting our ability to supply the products.

If we cancel an order after taking payment, we will refund the amount paid.

8. Prices and payment

Prices are shown in pounds sterling.

Prices include VAT where applicable unless the website or a trade quotation clearly states otherwise.

Delivery charges will be displayed during checkout, included within an individually quoted price, or agreed before the order is confirmed.

We may change prices at any time, but changes will not normally affect orders already accepted.

Payment must be made using an accepted payment method. You confirm that you are authorised to use the payment method provided.

Orders are not required to be dispatched or delivered until cleared payment has been received, unless credit terms have been agreed with a trade customer in writing.

You are responsible for any bank charges, failed-payment charges or currency-conversion costs imposed by your payment provider.

9. Promotions and discount codes

Promotions and discount codes:

• Apply only during the stated promotional period.
• Cannot be exchanged for cash.
• Cannot normally be combined unless expressly stated.
• May apply only to specified products, quantities or delivery areas.
• Must be entered or mentioned before the order is completed.
• Cannot normally be added retrospectively.
• May be withdrawn where misused, duplicated or obtained improperly.

We may cancel an order where a promotion or discount has been applied because of an obvious technical or pricing error.

10. Delivery area

Our standard delivery service is currently intended for addresses in England and within the delivery areas shown on our website or agreed directly with us.

An available checkout option does not guarantee that we can deliver to every address. We may contact you if an address is outside our normal area or requires additional arrangements.

Trade and bulk orders may be delivered further afield using a courier or haulage provider. These orders are priced individually and may be subject to additional delivery conditions.

We do not currently guarantee delivery outside England unless expressly agreed in writing.

11. Delivery times

Any delivery date or timeslot is an estimate unless we expressly confirm in writing that it is guaranteed.

We will make reasonable efforts to deliver within the stated timeframe. Delays may occur because of weather, traffic, vehicle breakdowns, stock availability, courier disruption, access problems or circumstances outside our reasonable control.

Consumers will receive their goods within the period required by law unless a different delivery period has been agreed.

Please contact us if an order has not arrived within the expected period. We will investigate and arrange an appropriate remedy where required.

12. Delivery access and customer responsibilities

Before ordering, you must ensure that the delivery address and requested unloading location are suitable for the delivery vehicle and method.

You must tell us about anything that could affect delivery, including:

• Narrow roads, gateways or entrances.
• Low bridges, branches, cables or height restrictions.
• Weak driveways, drains, covers or surfaces.
• Steep slopes, soft ground or restricted turning space.
• Weight, width or access restrictions.
• Locked gates or entry codes.
• Steps, gravel or uneven ground.
• Parking restrictions.
• Any other hazard or obstruction.

Our driver or delivery provider has the final decision on whether access and unloading can be completed safely.

We are not required to drive onto private land or unload in a location considered unsafe or likely to damage a vehicle, property or goods.

Unless expressly agreed, delivery is to a reasonably accessible point at or near the property boundary. Placement into sheds, gardens, houses, garages or other storage locations is not included.

13. Unattended delivery

You may authorise us to leave an order without anyone present.

You must provide a clear, accessible and safe delivery location. Where possible, the location should be dry, secure and on firm, level ground.

If we follow your instructions and leave the order at the agreed location, delivery will be treated as completed.

We are not responsible for theft, weather damage, contamination or deterioration occurring after a correctly completed unattended delivery, except where the law provides otherwise.

We may refuse to leave goods unattended if we reasonably consider the location unsafe, inaccessible or unsuitable.

14. Loose loads and bulk deliveries

Loose loads and bulk bags require suitable access and sufficient unloading space.

Unless expressly agreed otherwise:

• Loose loads will be tipped at a safe and accessible point.
• Bulk bags will be placed only where the delivery equipment can safely reach.
• We cannot guarantee placement in an exact position.
• We are not responsible for moving or stacking logs after unloading.
• Customers must protect surfaces that could be marked or damaged during normal delivery.

The customer must not instruct our driver to enter an area or cross a surface that is unsuitable. If the customer requests access onto private property, they confirm that the route and surface are suitable for the delivery vehicle.

Nothing in this section excludes responsibility for damage directly caused by our failure to exercise reasonable care and skill.

15. Failed, refused and rearranged deliveries

If delivery cannot be completed because of incorrect information, unsuitable access, the customer’s absence where attendance was required, refusal of conforming goods or another circumstance within the customer’s reasonable control, we may charge:

• £20 for local redelivery.
• £50 for redelivery further afield.

We will confirm which charge applies before redelivery.

Large, trade, palletised or courier orders may incur a higher charge reflecting the reasonable actual cost of the failed delivery, storage, return transport and redelivery. Any additional charge will be explained before redelivery is arranged.

These charges will not apply where delivery failed because of our error or where imposing them would conflict with a consumer’s statutory rights.

Refusing delivery does not, by itself, constitute a valid cancellation. Customers wishing to cancel must clearly notify us.

16. Risk and ownership

For consumer orders, responsibility for the goods passes to you when the goods come into your physical possession or the possession of someone you nominate, including when they are left at a location you authorised.

Ownership passes once we have received payment in full.

For trade orders, risk passes on delivery to the stated address, agreed unloading point or carrier where the carrier was arranged by the trade customer.

For trade purchases, legal ownership remains with Lovington Logs Ltd until all amounts owed for the goods have been paid in full.

17. Storage and use

Firewood and kindling must be stored responsibly in a dry, ventilated and secure location, away from ignition sources until required.

Customers are responsible for:

• Using products only in a suitable appliance.
• Following the appliance manufacturer’s instructions.
• Maintaining appropriate ventilation.
• Having chimneys and flues inspected and maintained.
• Using appropriate carbon-monoxide and smoke alarms.
• Keeping fuel away from children and animals.
• Complying with applicable smoke-control rules.
• Not burning treated, painted or unsuitable materials.
• Allowing wet or dampened products to dry safely before use.

Fire and solid-fuel appliances can cause serious injury, fire or carbon-monoxide poisoning if incorrectly installed or used. Installation and maintenance advice should be obtained from an appropriately qualified professional.

18. Cancellations, returns and refunds

Cancellations, returns, damaged goods, replacements and refunds are governed by our Refund and Returns Policy, which forms part of these terms.

For standard goods ordered remotely, consumers generally have a legal right to cancel within 14 days after delivery. Exceptions may apply to bespoke or specially prepared products.

Trade, bespoke, personalised and specially prepared orders cannot normally be cancelled after preparation or fulfilment has begun unless we agree otherwise in writing.

Nothing in these terms or our Refund and Returns Policy limits your statutory rights.

19. Bespoke and specially prepared orders

An order may be considered bespoke or specially prepared where goods are:

• Cut or split to requested dimensions.
• Packaged in a non-standard manner.
• Combined into a custom product configuration.
• Prepared specifically for a particular customer.
• Obtained specifically to fulfil an order.
• Subject to an individually negotiated trade specification.

We will identify bespoke requirements during ordering where reasonably possible.

Once we begin preparing a bespoke order, it may not be possible to cancel it. Statutory rights relating to faulty, misdescribed or incorrectly supplied goods remain unaffected.

20. Trade orders

Unless separate written trade terms have been agreed:

• Trade prices and quotations are confidential and valid only for the period stated.
• Orders are subject to stock and delivery availability.
• Payment is required before fulfilment unless written credit terms have been approved.
• Confirmed bespoke, bulk or specially sourced orders cannot be cancelled once fulfilment begins.
• Correctly supplied trade goods are non-returnable unless we agree otherwise.
• Trade customers must inspect goods promptly after delivery.
• Visible shortages or damage should be reported as soon as reasonably possible.
• Trade customers must retain affected goods and packaging while a claim is investigated.
• Courier and haulage arrangements may be subject to the provider’s reasonable delivery requirements.
• Unless agreed otherwise, quoted delivery dates are estimates.

Late payments may result in suspended deliveries, withdrawn credit terms and the recovery of interest and reasonable collection costs where permitted by law.

21. Website accounts

If customer accounts are available, you are responsible for:

• Providing accurate information.
• Keeping login details confidential.
• Restricting access to your device.
• Informing us promptly of suspected unauthorised access.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these terms.

22. Acceptable website use

You must not:

• Use the website unlawfully or fraudulently.
• Attempt to gain unauthorised access to the website or associated systems.
• Introduce viruses, malware or other harmful material.
• Scrape, harvest or reproduce website content without permission.
• Interfere with the website’s operation or security.
• Submit false information or impersonate another person.
• Use automated purchasing methods in a way that disrupts normal service.

We may restrict access where necessary to protect the website, customers or our business.

23. Website availability

We aim to keep the website available and accurate, but uninterrupted access is not guaranteed.

We may suspend or change any part of the website for maintenance, security, technical or commercial reasons. We are not responsible for temporary unavailability outside our reasonable control.

24. Intellectual property

Unless otherwise stated, all text, branding, graphics, photographs, page designs and other website content are owned by or licensed to Lovington Logs Ltd.

You may view and print website content for personal, non-commercial use. You must not copy, reproduce, distribute, modify or commercially exploit it without prior written permission.

Third-party trademarks remain the property of their respective owners.

25. Third-party services and links

Our website may contain links to third-party websites or use services provided by payment processors, couriers, Shopify or other providers.

We are not responsible for third-party content, availability or privacy practices. Your use of a third-party service may also be subject to that provider’s terms.

Payment information may be processed directly by an authorised payment provider. We do not necessarily receive or store complete payment-card details.

26. Privacy

Personal information is handled in accordance with our Privacy Policy.

By placing an order, you permit us to use the information necessary to process payment, communicate with you, deliver the order, prevent fraud and comply with our legal obligations.

We may share necessary delivery details with drivers, couriers and other providers involved in fulfilling your order.

27. Our liability to consumers

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to exercise reasonable care and skill.

We are not responsible for loss or damage that was not foreseeable, was caused by inaccurate customer instructions, or resulted from misuse or unsuitable storage after delivery.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights.
• Any other liability that cannot legally be excluded.

We supply consumer products for domestic and private use. If a consumer uses them for commercial purposes, we are not responsible for business losses such as lost profit, revenue or opportunity, except where the law requires otherwise.

28. Our liability to trade customers

This section applies only to trade customers.

To the fullest extent permitted by law, Lovington Logs Ltd will not be liable for:

• Loss of profit, revenue, business or anticipated savings.
• Loss of contracts, goodwill or opportunity.
• Business interruption.
• Indirect or consequential loss.

Subject to liabilities that cannot legally be limited, our total liability arising from a trade order will not exceed the total amount paid or payable for the goods giving rise to the claim.

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or another liability that cannot lawfully be excluded.

29. Events outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Severe weather, flooding or fire.
• Road closures or traffic disruption.
• Vehicle or equipment breakdowns.
• Fuel or energy shortages.
• Supplier or stock disruption.
• Courier or haulage disruption.
• Strikes or industrial action.
• Government restrictions.
• Epidemics or emergencies.
• Telecommunications or payment-system failures.

We will take reasonable steps to minimise the effect and will contact affected customers where practicable.

Consumer rights regarding delayed or undelivered goods remain unaffected.

30. Complaints

Please send complaints to:

Email: lovingtonlogs@gmail.com
Telephone: 07443 881779

Please include your name, order number, contact details and a clear description of the issue. We will investigate and respond within a reasonable period.

31. Changes to these terms

We may update these terms to reflect changes to our business, website, products or applicable law.

The terms in force when your order is accepted will normally govern that order. Any updated version will be published on our website with a revised date.

32. Severability

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

Any unenforceable provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable.

33. Waiver

If we do not immediately enforce a provision of these terms, this does not prevent us from enforcing it later.

34. Third-party rights

Except where expressly stated, no person other than you and Lovington Logs Ltd has any right to enforce these terms.

35. Governing law and disputes

These terms are governed by the laws of England and Wales.

If you are a consumer living in England or Wales, the courts of England and Wales will have jurisdiction. Consumers living elsewhere retain any mandatory rights to bring proceedings in the courts available to them under applicable law.

For trade customers, the courts of England and Wales will have exclusive jurisdiction unless agreed otherwise in writing.

Before starting legal proceedings, both parties should make reasonable efforts to resolve the dispute directly.